Soar, a Wyoming corporation ("Soar," "we," "us," "our") operates the Soar mobile application (the "App"). This Privacy Policy, together with the Notice at Collection (Section 2) and the Notice of Financial Incentive (Section 13), explains what personal information we collect, why, how we use, share, and sell it, and the rights and choices you have. By creating an account and using the App you acknowledge this Policy. Where the law requires consent, we obtain it through the in-App disclosure and controls described below.
1. Who this Policy covers
This Policy applies to all users of the App worldwide. Additional rights for residents of California, other U.S. states, and the EEA/UK are described in Sections 10–11.
2. Notice at Collection
At or before the point of collection, we collect the categories below. We collect this information to operate the App and, as a core part of our business, to analyze, license, and sell it to insurance partners in identifiable form, linked to you. Precise geolocation is treated as Sensitive Personal Information. We retain each category as described in Section 8.
| Category | Examples we collect | Linked to you? | Sold to insurers? |
|---|---|---|---|
| Identifiers | Your name; account email; device ID; session ID | Yes | Yes |
| Precise geolocation (Sensitive PI) | Live GPS position, flight track, altitude, speed, heading; wind and conditions at your position; saved flight recordings | Yes | Yes — except where prohibited (Section 9) |
| Professional / aviation records | Pilot logbook entries (dates, aircraft, airports, flight/PIC/night/instrument times, landings, remarks) | Yes | Yes |
| Flight-behavior signals | Hazard and alert encounters and reactions, proximity events, nearby aircraft (ADS-B), helipad visits, route anomalies | Yes | Yes |
| Internet/network activity | Feature and alert usage, in-App events | Yes | Yes |
| Device information | Model, OS version, App version, language, region, time zone | Yes | Yes |
| Account credentials | Password (stored only as a salted hash by our authentication provider) | — | No |
Sources: directly from you (name, state of residence, email, logbook) and automatically from your device and the App (everything else).
This data is about you, by name. Unlike prior versions of the App, flight telemetry is no longer anonymous: your flights are tied to your name and account so they can be sold to insurance partners as a profile of you as a pilot.
3. How we use information
We use information to: operate the App and deliver hazard alerts and flight features; provide, store, back up, and sync your flight recordings and pilot logbook; create, secure, and support your account; build an identified profile of your flying and sell, license, and share it with insurance partners who use it to assess pilot and fleet risk (Section 4); analyze aviation-safety patterns and develop products, datasets, and models; and detect and prevent fraud, abuse, and security incidents, and comply with law.
4. How we share, sell, and transfer information
We disclose, license, and sell your information, in identifiable form linked to your name, to the following categories of recipients:
- Insurance partners — insurers, reinsurers, brokers, managing general agents, and their analytics vendors, who use the information to assess the risk of you as a pilot and of your operation or fleet, and to price, offer, adjust, or decline coverage. Depending on how a given insurer uses it, this information may constitute a "consumer report" and we may act as a "consumer reporting agency" under the federal Fair Credit Reporting Act (FCRA) — see Section 6;
- Service providers and processors that host and process data for us, under contract and only for our purposes;
- Business transfers — as part of any merger, acquisition, financing, reorganization, bankruptcy, or sale of assets;
- Legal and safety — where required by law or to protect rights and safety.
5. De-identified and aggregated data
Where we create de-identified or aggregated data, we maintain it in that form and do not attempt to re-identify it except to test our de-identification. Note that the core insurance product described above is identifiable, not de-identified.
6. Insurance use and your related rights (FCRA)
Because insurance partners may use our information as a factor in decisions about your eligibility for, or the pricing of, insurance, the following may apply:
- Adverse action. If an insurer raises your rate, declines, or cancels coverage based in whole or in part on information we supplied, federal law requires the insurer to notify you, identify us as the source, and tell you of your right to obtain the information and dispute it.
- Access and dispute. You have the right to know what information we have sold about you, to obtain a copy, and to dispute and correct inaccuracies. We will investigate disputes and correct or delete information that cannot be verified. Contact privacy@flywithsoar.com.
- Accuracy. We take reasonable steps to maintain the accuracy of information used for these purposes.
7. Children and minors
The App is not directed to children under 13 and we do not knowingly collect their personal information. We do not sell the personal information of consumers we know to be under 16 without affirmative authorization.
8. Data retention
We retain identifiable flight, location, aviation-record, and usage data for up to 36 months, and account data for the life of your account, except where a longer period is required by law or to resolve disputes. De-identified and aggregated data may be retained indefinitely. When you delete a flight in the App, we delete the stored track and the underlying telemetry for that flight from our servers. When you delete your account, see Section 9 for exactly what is removed and what is kept in de-identified form.
9. Deleting your account
You can delete your account at any time from inside the App, under Settings › Account › Delete Account. You do not need to email us and you do not need to wait for us.
Deleting your account immediately and permanently removes your profile, username and photo; your posts, comments and kudos; flights you have shared and their tracks; the flight recordings and logbook entries stored on our servers; your messages and conversations; your marketplace listings, job postings and job applications; and your follows in both directions. Photographs you uploaded are deleted from storage at the same time. Deletion cannot be undone and we cannot restore an account afterwards.
What is kept, with you no longer attached to it. Some records survive in de-identified form because other pilots depend on them for safety: hazards and obstacles you reported, alert events, and flight track points used to build and correct the obstacle database. The profile carrying your name is deleted, so these records are no longer linked to you, and we do not attempt to re-identify them (Section 5). An operator or company page you created remains for its other members, without you as an owner. We may also retain a limited record where the law requires it or to resolve a dispute.
If your concern is the data program rather than the account, you do not need to delete anything: turn telemetry off under Settings › Privacy, which stops collection and keeps your logbook and your account. Note that data already sold to an insurance partner before you delete or opt out cannot be recalled from that partner, although your rights to obtain, dispute and correct it (Section 6) continue to apply.
10. Jurisdictional limits on selling precise geolocation
We do not sell identified precise geolocation data where the law prohibits it. Several states ban the sale of precise geolocation entirely — currently Maryland, Oregon, Virginia, and Connecticut, with more expected. For residents of those states, we do not sell your flight tracks in identified form and do not include your data in the identified insurance product; where we use such data at all, we do so only in de-identified or aggregated form that cannot reasonably be linked back to you. Maryland prohibits the sale of sensitive data (including precise geolocation) even with your consent, so for Maryland residents this restriction applies regardless of any agreement. We ask for your state of residence when you create an account in order to apply these rules, we maintain and update this list of jurisdictions as the law changes, and the restriction is enforced on our servers.
11. U.S. state privacy rights
Depending on your state (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others), you may have the right to: confirm and access the personal information we process; correct it; delete it; obtain a portable copy; opt out of the sale or sharing of personal information and of targeted advertising; and limit the use of Sensitive Personal Information. These rights are provided by law and cannot be waived.
- How to exercise: email privacy@flywithsoar.com with the subject "Do Not Sell or Share My Personal Information" or your requested right, or use the in-App controls under Settings › Data. You can delete your account and its data yourself, without contacting us, under Settings › Account › Delete Account (Section 9).
- Sensitive data and precise geolocation. Where your state requires opt-in consent before we process or sell Sensitive Personal Information (including precise geolocation), we will obtain that consent, and where your state prohibits the sale of precise geolocation we will not sell it (Section 10).
- Universal opt-out signals. We honor the Global Privacy Control (GPC) and similar browser and platform signals as a valid opt-out of sale or sharing where legally required.
- Effect of opting out. Because the App is free in exchange for the data program (Section 13), if you opt out of the sale of your data we may be unable to continue providing the App to you free of charge, to the extent the law permits that condition; we will not otherwise discriminate against you.
- Verification, agents, appeals, response time. We verify requests using account and device information; you may use an authorized agent; you may appeal a denial; we respond generally within 45 days.
12. EEA/UK (GDPR / UK GDPR)
- Controller: Soar, a Wyoming corporation, 30 N Gould St, Ste 100, Sheridan, WY 82801, USA.
- Legal bases: for selling identified location data to insurers, your explicit consent (which you may withdraw at any time); performance of a contract for account features; and our legitimate interests in operating and securing the App. Consent to the data sale is not a condition of the contract for the App's safety features.
- Your rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent; you may complain to your supervisory authority.
- International transfers: to the United States under Standard Contractual Clauses or another lawful mechanism.
13. Notice of Financial Incentive (California Civ. Code § 1798.125)
Because the App is free in exchange for the collection and sale of your identified data, we offer a financial incentive.
- What it is: free access to the App in exchange for your participation in the data program described above.
- Categories involved: those marked "Yes" in Section 2, including your name and precise geolocation.
- Opt in / opt out: participation is part of using the free App; you may opt out of the sale of your personal information as described in Section 10, which withdraws you from the incentive.
- Good-faith estimate of value, and method: we estimate the value of the incentive to a participating user at approximately US$100 per user per year. We calculate this by reference to the retail value of the access we provide free of charge — that is, the typical annual subscription price of comparable commercially available electronic flight bag applications. This reflects the value of the incentive offered to you, not a price paid to any individual, and we will update the estimate as the program develops.
14. Security
We use industry-standard safeguards including encryption in transit. No method of transmission or storage is completely secure.
15. Changes
We may update this Policy. Material changes will be reflected by the "Last updated" date and, where required, by in-App notice or renewed consent.
16. Contact
Soar, a Wyoming corporation
Privacy: privacy@flywithsoar.com
30 N Gould St, Ste 100, Sheridan, WY 82801, USA